Cornerstone Counselling Services Privacy Policy
1. Introduction
This Privacy Policy explains how personal and sensitive information is collected, used, stored, and protected by a psychotherapist working in private practice. The psychotherapist is committed to protecting client privacy and maintaining confidentiality in accordance with professional ethical standards and applicable laws.
2. Information Collected
The following types of information may be collected and held:
- Personal details (such as name, address, phone number, email, date of birth)
- Emergency contact information
- Intake and assessment information
- Session notes and clinical records
- Correspondence (emails, messages, phone notes)
- Appointment, billing, and payment records
3. How Information Is Collected
Information may be collected through:
- Intake and consent forms
- Counselling sessions (in person, online, or by phone)
- Email, telephone, or text communication
- Online booking
4. Purpose of Collecting Information
Client information is collected and used for the purpose of:
- Providing counselling and related professional services
- Maintaining accurate clinical records
- Managing appointments and payments
- Meeting legal, ethical, and professional obligations
5. Confidentiality
All client information is treated as confidential. Information will not be disclosed to third parties without client consent, except in circumstances where disclosure is required or permitted by law or professional ethics.
6. Limits to Confidentiality
Confidentiality may be breached in the following circumstances:
- If there is a serious risk of harm to the client or others
- If abuse or neglect of a child, elderly person, or vulnerable person is suspected or disclosed
- If required by a court order or other legal obligation
- For professional supervision or consultation, where identifying details are removed wherever possible
7. Storage and Security of Information
- Paper records are stored in locked filing systems
- Electronic records are stored on password-protected and/or encrypted devices or systems
- Only the psychotherapist has access to client records
- Reasonable steps are taken to protect information from loss, misuse, or unauthorised access
8. Retention and Disposal of Records
Client records are kept for the period required by law and professional guidelines. After this period, records are securely destroyed or permanently deleted.
9. Sharing Information
Client information is not shared with third parties without written consent, except where legally required. If third-party services are used (such as billing software), reasonable care is taken to select services that protect privacy.
10. Client Rights
Clients have the right to:
- Request access to their personal information
- Request correction of inaccurate information
- Withdraw consent for information sharing (subject to legal limitations)
- Make a complaint regarding privacy concerns
Requests should be made in writing and will be responded to within a reasonable timeframe.
11. Online and Electronic Communication
While reasonable precautions are taken, electronic communication (such as email or video sessions) carries some privacy risks. Clients acknowledge and accept these risks when choosing to communicate electronically.
12. Changes to This Policy
This Privacy Policy may be updated from time to time. Clients will be informed of significant changes where appropriate.
13. Contact Information
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:
Psychotherapist Name:
Practice Name:
Phone:
Email:
Last updated: ___01/01/2026_______